Midtown Olive Oil Policies
We collect information from you online when you purchase merchandise or register for email through our website. When you purchase merchandise through our website, you will be asked to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address). As with any information we collect, we generally do not share this information with anyone outside of the company or its agents, except as described below:
Midtown Olive Oil collects and uses personally identifiable information in a limited number of ways. We use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers, and to respond to your inquiries. We share your information with certain third parties, such as processors of credit card transactions, who help us perform the functions just described. We do not share your personally identifiable information with other third parties, with certain exceptions. We may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceeding. We also may share information to protect against misuse or unauthorized use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the public.
Midtown Olive Oil protects the security of your credit card information, using Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. To help ensure others will not have access to your credit card information while on our Web site, Midtown Olive Oil recommends that you sign off your account and close your browser when you have finished your visit, especially if you are sharing a computer or are using a computer in a public place.
Protection of Information Collected on Our Website
Midtown Olive Oil undertakes to keep information obtained from our online visitors secure and protected from unauthorized access and use. Although there is no way that any website can absolutely guarantee the security of your information, Midtown Olive Oil is committed to employing reasonable security measures and to regularly reviewing our security practices. When you provide us with personally identifiable information, your information is encrypted and transferred over a Secured Sockets Layer (SSL) connection. In addition, we use encryption methods to protect credit card information that we collect online. Once your information reaches us, we store it behind a secure firewall that is intended to block access to the information from unauthorized persons. Only individuals authorized by Midtown Olive Oil are permitted to access the information.
Most of our visitors appreciate receiving information about promotions and special offers via email from us following purchasing product or registering for email communication through our website, if you do not wish to receive communications about promotions or special offers, you can opt out using the unsubscribe link at the bottom of promotional communication or by emailing us at with a message about unsubscribing from future correspondence.
Shipping and Handling
All orders are shipped UPS Ground Service to the US only, unless otherwise specified. Shipping and handling charges are calculated on the website. Orders over $100 are shipped with free freight. For rush, express priority, holiday and international shipping, please call the Raleigh location at (919) 510-5510 (Shipments to AK, HI, U.S. Territories and APO/FPO require additional time).
All in stock orders are processed and shipped within 3-5 business days. We will notify you by email within two business days if your order is out of stock.
Sales tax is automatically applied to your midtownoliveoil.com order in accordance with North Carolina state regulations. If your shipping address is located outside of North Carolina you may apply to be reimbursed by the state at http://www.dornc.com/downloads/fillin/E595E_webfill.pdf.
Returns must be made within 30 days of the sale for store credit only. A store credit will be issued for obviously unused merchandise, when returned within 30 days, in the original box and with the receipt. All sales are final on sale merchandise. All store credits will be issued less shipping and handling.
We make every effort to ensure the accuracy of our prices and information, but mistakes and typographical errors do occur. We reserve the right to correct those errors and apologize for any inconvenience.